If you are not receiving emails from us, it is possible that they are going to your SPAM/Junk folder. We have found this to be a notable problem for customers using Gmail, but it can also occur for other email exchanges, especially if you are working at a university, hospital or other organization that controls junk mail parameters.

One solution is to add the American Physician domain (@americanphysician.com) to your list of safe senders. You can search Google or refer to the help section of your email provider for instructions on how to do this. Or, if you work for a larger organization, you may need to ask your Information Technology group to assist you with this. If you continue to have issues, please reach out to our Customer Care team for assistance. They can be reached via email at support@americanphysician.com or at 877-225-8384.